FAQ
You ask, we do not dodge.
17 answers to the questions we get most: what the price covers, how long it takes, who owns the site, what happens after launch and why we are not VAT registered.
Prices and packages
How much does a website or an e-shop cost?
A business website starts at 300 €, an e-shop at 700 €. These are one-off figures with no lock-in, not instalments; larger classes add scope and stop at 1 600 € for a website and 2 700 € for an e-shop. On the pricing page you put the quote together yourself: pick a base, a payment method and the modules, and the total updates as you go. Whatever we agree before signing is what the invoice says, with nothing added at handover (the price list applies from 1 September 2026).
What is the difference between the Iskra, Lúč and Spektrum classes?
Scope, not quality. The same Vera platform runs under all three, at the same speed and with the same security, and the only difference is what is switched on: Iskra is the smallest set-up that still stands on its own, Lúč adds content and selling modules, and Spektrum is the full fit-out including integrations. For a website that means 300, 700 and 1 600 €, for an e-shop 700, 1 500 and 2 700 €. Moving up later means switching modules on rather than rebuilding, so a smaller class closes no doors.
Is there anything to pay monthly, and where does the site actually run?
One item only: operation at 15 € a month. The site runs on LUMA Creative servers housed at Websupport, so you do not buy hosting separately and nobody forgets to update the server. The fee covers hosting, the SSL certificate and its renewal, automated off-site backups, uptime monitoring and Vera updates. It is not an instalment on the website, which is paid for once, and operation has no minimum term: you can end it at the close of any month.
Do the prices include VAT?
The prices are final: LUMA Creative is not registered for VAT. The figure in the price list is therefore the figure on the invoice, with nothing added on top. For a VAT-registered company that is slightly worse maths, for a sole trader outside VAT it works out better.
What is not included in the price?
The domain and the monthly operation. You pay the domain directly to a registrar so that it stays in your name, and operation is a separate line at 15 € a month covering hosting, SSL, backups and uptime monitoring. Anything beyond your chosen class, such as a custom design or an extra language, is priced in the price list and agreed with you in advance. No other lines appear on the invoice.
Timelines and process
How quickly can you start?
We answer an enquiry within 24 hours and start with a half-hour brief. Within five days of it you have a preview in hand, one to three finished screens you can click through on your own phone. You pay nothing until you approve it, so you decide on what you can see rather than on a promise. We take 33 projects a year; we are glad to hold a slot, there are simply only so many of them.
When will the site be live?
A business website is planned at 5 working days, an e-shop at 8. The clock starts when we have your materials and an approved preview, not when the contract is signed, so waiting for photos never eats into the schedule. Every extra module carries its own number of days, added to the plan, so you know the launch date upfront. The final step covers the domain, SSL, analytics and the sitemap: we do not put half-finished sites online.
What do you need from us before we start?
Your logo if you have one, a handful of photos and answers to five questions. We can do it by form or over the phone in half an hour, and that is the end of your homework. We write the copy, you read it through and sign it off; if you already have copy, send it over and we both save a round.
How many rounds of revisions are included?
One, and that is deliberate. You go through the preview at your own pace, send your notes in one go and we work them in. Three rounds of one note each stretch a project by weeks and serve nobody, least of all you. If after the first round you want another one, it can be done; it is extra work and we agree the price before we begin it.
The Vera platform
What is Vera?
Vera is our own platform, built on Payload CMS and Node.js. Both websites and e-shops run on it, so you get one login, one administration and one supplier to call. Launch a site today, decide to start selling a year from now, and nothing is rebuilt from scratch: the catalogue is simply switched on. What Vera can do is laid out on its own page.
Why not WordPress?
Because plugins from five different authors stop understanding each other after a year, and nobody is left who minds. In Vera the catalogue, orders, forms and SEO are parts of a platform we write ourselves, so when something goes wrong you call us instead of a support forum. Updates go out to every client at once and are part of the monthly operation fee, so they never get forgotten. We have nothing against WordPress; we just do not want to run it on your behalf.
What is Prizma?
Prizma extends your selling beyond your own e-shop. It plugs into Vera and pushes products, prices and stock levels into further sales channels: marketplaces, comparison sites and feeds. Stock and orders stay in a single administration, so you edit a product once instead of channel by channel. Which channels are covered is set out on the Prizma page.
Who owns the data, and what happens if we end the cooperation?
The data is yours, not ours. We export your products, orders and content in standard formats, and the domain is registered in your name from day one. The build is paid for once and operation has no lock-in, so no contract holds you if you leave: you stop paying the 15 € a month and move the site wherever you need it. Keeping a client with paperwork is a worse idea than keeping one with the work itself.
After delivery
Can I edit the content myself?
Yes, and without calling support. Vera is built so you can rewrite text, swap a photo or add a subpage from one place in the administration, with no code involved. If you would rather walk through it with us live, a two-hour session on the administration comes with every class, so there is nothing to order.
What if something stops working after launch?
You have 30 days to report faults and we fix those at no extra charge; after that we bill the hours worked. A fault means something does not do what it was built to do; a new feature is a separate order. You write to the person who built your site, so you never explain the project again to a stranger in a queue. Uptime monitoring runs as part of operation, which is why we often know about an outage before you do.
Do you also do logos, photography or copy?
Copy yes, it is part of building the site: a business website covers content for up to six pages, and further pages can be added on. Logos and photography we do not do in-house. We do have people we can point you to and you deal with them directly, because sending you to someone who does it every day beats attempting it between projects.
Do we have to meet in person?
You do not. Most projects run on e-mail, phone and video calls, and our clients stretch from Bratislava to Prešov at the other end of the country. If you would like to meet and you are within reach, we are glad to come; our address is Slatinská 28 in Bratislava. It is simply not a condition: a site built remotely turns out every bit as well.